For support call 1-800-260-0575 and Press Option 2 or Email us service @vortexsg.com
Our Service and Support Center provides new instrument Installations (IQ), Qualifications (OQ/MQ/PVT), Preventative Maintenance (PM), Calibrations and Repair Services. We provide both virtual and on-site services as well as repairs and calibrations from our office in Morrisville, NC. All services are performed within the guidelines as set for by the FDA, USP and our Manufacturing Partners. Our Quality Management System operates under ISO 9001:2008. We pride ourselves on our reliability, our knowledge and our outstanding customer service. We come highly recommended by our customers. We service, qualify and repair all the instruments we offer:
Dissolution Baths and Autosamplers, Tablet Hardness, Friability, Tapped Density, Powder Flow, Disintegration, Metal Detectors, Tablet Dedusters, and more.
We offer certification services for dissolution measurement tools and parts from our office.
Keep your instruments at operational efficiencies and minimize down time. We maintain a large stock of spare parts in our inventory. Our PMs include a service checklist and maintenance protocol document for added compliance.
Installation Qualification and Instrument Set-up
We will unpack, transport to the bench, set-up and perform/document the functional installation qualification procedure.
Stay in compliance with our OQ services. We will certify that your instrument is operating according to its specifications and meets USP specifications. All tools used are certified and come with a certificate of calibration in good standing. All documents supplied are controlled.
Mechanical Qualification (Dissolution only)
A newer approach to dissolution qualification, we certify that your Dissolution instruments meets ASTM Method E2503-07. We can also discuss ways of switching to this way of dissolution calibration.
We provide calibration of all our PharmaTest equipment according to the manufacturer’s and USP specifications to keep you in compliance with GMP/GLP.
We offer a complete instrument training program for all our instruments. Our job isn't complete until you and your team are competent in running the instrument without our assistance.
"Excellence in Service, Support and Instrumentation"