Service & Support

Call 1-800-260-0575 and Press Option 2 or Email us service @vortexsg.com

Our PharmaTest Service and Technical Support Center is an industry leader in providing new instrument Installations (IQ), Qualifications (OQ/MQ/PVT), Preventative Maintenance (PM), Calibrations and Repair Services. Our US operations are based out of Morrisville, NC and we have certified technicians and partners across the US, Canada and Puerto Rico. We provide both on-site services as well as repairs and calibrations from our office.

All of our technicians complete a detailed factory training on both instrumentation and cGMP guidelines. All services are performed within the guidelines as set for by the FDA, USP and our Manufacturing Partners. Our Quality Management System operates under ISO 9001:2008.

We pride ourselves on our reliability, our knowledge and our outstanding customer service. We come highly recommended by our client base. We service, qualify and repair all the instruments we offer in addition to other brands of equipment such as:

WE SERVICE ALL BRANDS OF PHARMACEUTCIAL TESTING EQUIPMENT!

Dissolution Baths and Autosamplers, Tablet Hardness, Friability, Tapped Density, Powder Flow, Disintegration, Metal Detectors, Tablet Dedusters and more.

Brands we service are Agilent/Varian/Vankel, Distek, Sotax, Hanson Teledyne, PharmAlliance, Electrolab, Erweka, Pharmatron/Scheulinger, Charles Ischi, Copley and more.

WE OFFER CERTIFICATION SERVICES FOR DISSOLUTION MEASURMENT TOOLS AND DISSOLUTION PARTS!

We offer both one-time service and full annual service contracts.

Preventative Maintenance 

Keep your instruments at operational efficiencies and minimize down time. We use certified replacement parts and maintain a large stock in our inventory. Our PMs include a service checklist and maintenance protocol document for added compliance.

Installation Qualification and Instrument Set-up

Our team will unpack, transport to the bench, assist with utility connection, set-up and perform/documnent the functional installation qualification procedure. 

Operational Qualification

Stay in compliance with our OQ services. Our skilled technicians certify that your instrument is operating according to its specifications and meets USP specifications. All tools used are certified and come with a certificate of calibration in good standing. All documents supplied are controlled. 

Mechanical Qualification

A newer approach to dissolution qualification, our MQ services certify that your Dissolution instruments meets ASTM Method E2503-07. We can also discuss ways of switching to this way of dissolution calibration.

Performance Verification Testing

The traditional approach to dissolution calibrations, our PVT service ensures your Dissolution instruments pass the latest USP prednisone qualification method. It includes the current lot of USP Prednisone Tablets and standards as well as Stage 2 testing. All documents supplied are controlled. 

Calibration Services

We provide calibration of all our PharmaTest physical testing equipment according to the manufacturer’s and USP specifications to keep you in compliance with GMP/GLP.

Annual Repair Contracts

We understand what it takes to keep your lab up and running. We offer very affordable repair contract options for all our instruments. Our customers receive guaranteed response times of 24-48 hours, preferred service arrangements, and complete phone support. Our expert technicians can quickly diagnose, consult and offer solutions to get your instrument back up and qualified as quickly as possible.

Training

We offer a complete instrument training program for all our instruments. Our job isn't complete until you and your team are competent in running the instrument without our assistance. 

"Excellence in Service, Support and Instrumentation"